Latifah : Morning.
Lastriana : Morning Miss.
Latifah : Could you give me the key for room 101 that I booked last week?
Lastriana : May I know your name Miss?
Latifah : My name is Latifah, I booked for a single room last week.
Lastriana : Okay wait a minute. Sorry Miss.. but we have no recorded of your booking.
Latifah : Well I'm afraid I want to make a complaint about this. I booked the room by my self a week ago, and I have payment invoice to prove it. May I speak to your Manager?
Lastriana : Ok. Of course.
Lastriana : Sorry sir, there are customer who want to meet you.
Irfan : ya I will go there.
Irfan : Ok Miss, can I help you?
Latifah : ya, I want to complain.
Irfan : yes please, what is yor problem?
Latifah : I had booked a room here last week, but my order was not recorded, and I also had to paid lodging for one night. Here my payment.
Irfan : Can I check it first? Wait a minute Miss. Sorry for the inconvenience.
Latifah : Its okay.
Irfan : Sorry Miss, it is true that you've booked a room here, but this was recorded booking for the date of 22nd, it means the day after tomorrow, because today is 20th.
Latifah : ya? can I see? Oh I see. I apologize for my mistake. Well I will go back again the next day. Thank you.
Irfan : Its okay. Thank you for coming.
Latifah ; Okay. Urwell.
Nama Kelompok:
1. Irfan Nur Muhajirin (25214445)
2. Latifah Aini (25214997)
3. Lastriana ( 25214995)
Kelas: 3EB09
